Privacy Policy

Your privacy is important to M/s TEZ Taxi Private Limited.

At Tez (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, process, use, share, and safeguard your information. It also informs you about how you can access, update, and manage your data and preferences while using our services.

This Privacy Policy applies to all users of the Tez Platform, including both Drivers and Customers. It governs our services provided through online and offline channels. Our online services include our website, mobile application, and any other digital platforms accessed via computers, smartphones, or other devices. Our offline interactions may involve customer support, feedback collection, or data obtained through phone calls, emails, or in-person interactions. Together, these activities facilitate the ride-hailing services provided through our platform, connecting Drivers and Customers securely and efficiently.

Additionally, this Privacy Policy extends to any interactive features, tools, or content that are owned or controlled by Tez, made available through the Tez Platform, or integrated with our services in a manner that references this Privacy Policy.

By registering for an account, using our services, or accessing the Tez Platform, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, you should discontinue using our services. This Privacy Policy forms an integral part of Tez’s Terms & Conditions, and any updates will be reflected accordingly.

If you have any questions or concerns regarding this Privacy Policy, you can contact us through the Tez mobile application.

I. User Acceptance

By accessing or using the Tez Platform or its services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. You also consent to any future amendments made by Tez at its sole discretion, which will be updated on the platform from time to time.

The collection, use, processing, storage, transfer, and disclosure of your information will be carried out in compliance with this Privacy Policy and all applicable laws, including but not limited to the Information Technology Act, 2000, and the rules framed thereunder. If you do not agree with these terms, you should refrain from using or accessing the Tez Platform.

By providing your information to Tez, you confirm that the details you share are accurate, up-to-date, and legally yours to provide. You also agree that Tez’s collection, use, storage, and processing of such information do not violate any legal agreements, regulations, or court directives applicable to you.

If you share information about someone else with Tez, you represent that you have the necessary authorization to do so and that we may use this information in accordance with our Privacy Policy.

At Tez, we are committed to ensuring transparency and protecting your privacy while providing a seamless experience on our platform. If you have any concerns or questions regarding how we handle your information, please reach out to us through the Tez mobile application or our official website.

II. Information We Collect

At Tez, we value your privacy and are committed to protecting your personal data. This section explains what information we collect, how we collect it, and how it is used to enhance your experience with our services.

Additionally, this Privacy Policy extends to any interactive features, tools, or content that are owned or controlled by Tez, made available through the Tez Platform, or integrated with our services in a manner that references this Privacy Policy.

Information You Provide to Us

When you sign up for or use Tez, we may ask for certain personal details to create your user profile and provide seamless services. This information includes, but is not limited to:

We collect this data through account registration forms, contact forms, and any direct interactions you have with us while using our services. This information is necessary to deliver our services efficiently and securely.

Additionally, we may collect:

Information Collected Automatically

When you access and use Tez, we automatically collect certain data about your device and usage through various technologies, such as cookies and GPS tracking. This may include:

Information from Third Parties

Tez may receive additional information about you from third parties, including:

Information from Third Parties

If you upload an emergency contact on the Tez app, we will store and use this information to share ride details and provide safety assistance when needed. Additionally, if you refer a friend to Tez, we will store their contact information for promotional purposes.

Prohibited Information Sharing

Users and drivers are prohibited from sharing, uploading, or transmitting content that:

By using Tez, you consent to the collection and use of your information in accordance with this policy.

III. How We Use Your Information

At Tez, our goal is to enhance your experience and ensure the smooth functioning of our platform. We collect and use your information in compliance with our Privacy Policy for the following purposes:

At Tez, we do not use your personal information for targeted advertising. Your data is handled with strict confidentiality, ensuring a secure and transparent experience.

IIV. Sharing and Disclosure of Information

At Tez, we do not sell, rent, trade, or share your personal information except as outlined in this Privacy Policy or when explicitly agreed upon by you. Your information may be shared in certain circumstances to ensure the smooth operation of our services and compliance with legal requirements. If you choose to engage with third-party links, services, or marketing offers through the Tez platform, your information may be shared with those third parties, and any data shared in such cases will be subject to their privacy policies. Tez does not control or take responsibility for how third parties use your data, and if you wish to stop receiving communications from them, you will need to contact them directly.

We may share your information with trusted third-party service providers to assist in platform hosting, payment processing, customer support, background verification, fraud prevention, security monitoring, and data analytics. These third parties are contractually obligated to maintain the same level of privacy protection as Tez and are restricted from using your data for any purposes beyond their assigned tasks. Certain services on Tez may be offered in partnership with financial institutions, credit agencies, or insurance providers. If you choose to engage with these co-branded services, your data may be shared with the relevant partners, and participation in such services implies consent to share your information with both Tez and the associated third party. Any personal information shared under co-branded services will be governed by both Tez’s Privacy Policy and the policies of the respective partner.

If you participate in promotions, referral programs, or contests, Tez may share necessary information with sponsors or relevant third parties. We may also disclose your information when necessary to comply with applicable laws, regulations, court orders, or government requests, investigate or address security concerns, fraud, or unlawful activities, protect the rights, safety, and security of Tez, its users, or the general public, enforce our Terms of Service, or respond to legal claims. Any such disclosures will be made in good faith and in compliance with legal requirements.

Additionally, we may share anonymized or aggregated data with research firms, business partners, or industry analysts to conduct studies on customer behaviour, market trends, and service improvement strategies. Such data will not contain personally identifiable information and will only be used for analytical purposes.

At Tez, we prioritize your privacy and security. Any data shared is done so responsibly and only for legitimate operational, security, or compliance purposes. If you have concerns regarding data sharing, you may contact us through our official support channels.

V. Third-Party Content and External Links

The Tez platform may include content provided by third parties, which could result in the collection of website usage data and device identifiers when you interact with such content. Additionally, while using Tez, you may encounter links that redirect you to third-party websites or applications that are beyond our control. Once you leave the Tez platform, this Privacy Policy no longer applies, and we are not responsible for the privacy practices of those third parties. For example, if you click on an advertisement, it may take you to an external website that operates under its own privacy policies and data collection practices.

Certain features on Tez, such as social media sharing tools or interactive widgets, may allow you to upload, share, or transmit information, such as photos, reviews, or booking details. If you choose to share content on social media platforms, email services, or online communities, those interactions will be governed by the privacy policies of the respective third-party platforms. Tez does not control how these third parties handle your data, and we encourage you to review their privacy policies before sharing your information.

Some functionalities within Tez, such as the ability to "Like" or "Share" content via social media, may collect certain data, including IP addresses and browsing activity, through cookies or tracking technologies. These features may be hosted by third parties or directly on Tez, and your interactions with them are subject to the privacy policies of the service providers offering these functionalities.

Additionally, some third-party service providers associated with Tez may operate in different jurisdictions, meaning that your data could be subject to the laws of those regions if you choose to engage with their services. We strongly recommend reviewing the privacy policies of any third-party service provider before proceeding with transactions or sharing information. Tez assumes no responsibility for the actions or omissions of third-party entities, and users should exercise caution when navigating external links and platforms.

VI. Data Security and Retention

At Tez, we prioritize the security of your personal information and implement industry-standard measures to safeguard it against unauthorized access, disclosure, alteration, or destruction. We use encryption, secure servers, and other advanced security protocols to protect your data from potential threats. Access to your personal information is restricted to authorized personnel who require it to provide services, and we enforce strict confidentiality obligations on all such individuals.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary based on the type of data and legal or regulatory requirements. Once your information is no longer needed, we securely delete or anonymize it in accordance with applicable laws and best practices.

While we take every precaution to protect your data, no system can be completely secure. In the event of a data breach, we will take appropriate steps to mitigate the impact and notify affected users as required by law. You are also responsible for maintaining the security of your account credentials, and we encourage you to use strong passwords and enable additional security features where available. If you suspect unauthorized access to your account, please inform us immediately.

VII. Updating Information and Account Cancellation

At Tez, you are responsible for ensuring the accuracy of the information you provide during account registration and while using our services. If any of your personal details change, or if you no longer wish to use our services, you may update, modify, or correct inaccuracies through your account settings or by reaching out to us via the contact details provided on the Tez platform. We will make reasonable efforts to update our active databases as soon as possible.

If you wish to change your communication preferences, you can do so by updating your settings within your account or by following the instructions in any communication you receive from us. In cases where modifications to your information make it difficult for us to provide you with our services, we may, at our sole discretion, terminate or restrict access to your account after providing notice to your registered email address.

If you decide to cancel your account or request that we stop using your information, you can inform us through the Tez platform. Please note that restricting access to certain information may affect our ability to offer you services.

We retain personal and usage data, including location and transaction history, for as long as your account is active and necessary to provide services. Even after account termination, we may retain certain information for up to 1 year to resolve disputes, complete any account-related activities, prevent fraud, enforce agreements, and fulfil legal or regulatory obligations. After this period, the data may be deleted or anonymized for analytical purposes, ensuring that it is no longer personally identifiable.

VIII. Information Collected by Drivers

This Privacy Policy does not govern or cover any information that may be collected by drivers while providing transportation, delivery, or rental services through Tez. Any personal details you share directly with a driver, including but not limited to conversations, additional contact information, or any other data exchanged during the ride, are not collected or controlled by Tez. Similarly, if a driver is associated with a third-party company, any information gathered by that company during the course of providing services is not covered under this policy. Tez is not responsible for how drivers or their affiliated companies use or store such information. For any concerns regarding data shared with a driver, we recommend contacting the driver or their respective company directly.

IX. Data Security

At Tez, we take the security of your personal information seriously. All data, including Protected Information and Usage Information, is securely stored within our databases using industry-standard security measures such as encryption, firewalls, and Secure Socket Layers (SSL) to safeguard your data from unauthorized access. However, while we employ commercially reasonable security practices, no system is entirely impenetrable. We cannot guarantee absolute security for our databases, nor can we ensure that data transmitted over the internet or wireless networks will not be intercepted. Any information shared with Tez is at your own risk. To enhance security, we strongly advise users to keep their passwords confidential and avoid sharing them with anyone.

X. Information of Children

At Tez, we do not knowingly collect or solicit personal information from individuals under the age of 18. The use of the Tez platform is strictly limited to persons who are legally capable of entering into binding contracts as per applicable laws. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such data.

XI. Grievance Officer

If you have any questions, concerns, or complaints regarding the processing of your information, you may reach out to us at the contact details provided below. Our Grievance Officer will make every reasonable effort to address your concerns in a timely manner.
Email – help@teztaxi.in

XII. Changes to the Privacy Policy

Tez reserves the right to update or modify this Privacy Policy periodically to reflect changes in our data practices. Any revisions will take effect immediately upon being posted on the Tez platform. If we introduce significant changes, we will notify users through an in-app notification before the modifications take effect. We encourage users to review this policy periodically to stay informed about how their data is handled. Continued use of the Tez platform or services after any updates to this policy will indicate your acceptance of the revised terms.

XII. Changes to the Privacy Policy

Tez reserves the right to update or modify this Privacy Policy periodically to reflect changes in our data practices. Any revisions will take effect immediately upon being posted on the Tez platform. If we introduce significant changes, we will notify users through an in-app notification before the modifications take effect. We encourage users to review this policy periodically to stay informed about how their data is handled. Continued use of the Tez platform or services after any updates to this policy will indicate your acceptance of the revised terms.

XIII. Contact Us

For any privacy-related inquiries, concerns, or requests, please reach out to us using the contact details provided on the Tez App or website. We are committed to addressing any privacy concerns and ensuring a secure experience for our users.
By using Tez, you acknowledge and agree to the terms outlined in this Privacy Policy.

XIV. Refund Policy

Please be aware that all subscription plan purchases for drivers are non-refundable. Once a payment is processed, it is considered final. We encourage drivers to carefully review the features and terms of each subscription plan before making a purchase.