User / Customer Privacy Policy
Your privacy is important to M/s TEZ Taxi Private Limited.
TezTaxi ("we", "us", or "our") values your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data when you use our ride-hailing services (auto and car) via the TezTaxi app and website (https://teztaxi.in).
I. Information We Collect
- Personal Details: Name, mobile number, email address.
- Location Data: Real-time location during ride request and trip.
- Ride Details: Pickup/drop-off points, distance, fare, and history.
- Payment Info: Payment method (TezTaxi does not store card details).
- Device Info: Device type, OS, IP, language, and app interaction logs.
II. How We Use Your Information
- To process bookings and provide rides.
- To improve service quality and app performance.
- To send alerts and ride confirmations.
- To comply with legal and regulatory obligations.
- To detect and prevent fraud or misuse.
III. Sharing of Data
- With drivers for trip fulfilment.
- With payment processors (Cashfree).
- With government authorities if legally required.
IV. Data Retention
Your data is retained as long as necessary for service provision, legal compliance, or dispute resolution. Non-essential data is deleted/anonymized post-retention period.
V. Your Rights
You may request to access, update, or delete your personal information. You may also withdraw consent via app settings or by contacting us.
VI. Security Practices
We use encryption, secured servers, and access restrictions to protect your information. Despite best practices, no platform is 100% secure.
VII. Children
TezTaxi is not intended for users under the age of 18. We do not knowingly collect personal data from minors.
VIII. Changes to This Policy
This Privacy Policy may be updated. Changes will be reflected on this page with the effective date.
IX. Contact Us
If you have questions or wish to exercise your rights, contact us at: privacy@teztaxi.in or call at: +91 8866660146
By using TezTaxi, you agree to the terms outlined in this Privacy Policy.